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What is ERROR404?

ERROR404 is many things. Many Impossible things.
ERROR404 is a pair of spectacles that will accompany you in every moment of your Impossible, awesome lifestyle.
ERROR404 is a concept, made for all those people out there who, every day, accomplish new life goals.
ERROR404 is you and it was made for you.

How can I buy them?

Select your favourite ERROR404 frame and join the queue. You will be kept updated on the progress in your position via email. Be prepared to rush online as soon as you reach the front!

What is the impossible queue?

Movitra ERROR404 is not for everyone, just like the impossible queue: that is our exclusive (and only) way of becoming impossible owners. Join the queue, wait for your turn. That’s all you need to do to get started…
Far too many people ahead of you? Then find out about all the impossible tricks to skip the line.

Is there any way to skip the line?

There are many ways of moving forward in the line. Many impossible ways. Discover them here.

What materials are ERROR404 made of?

Movitra ERROR404’s frame is crafted from top quality Italian acetate. The internal mechanism with flexible hinges is made of stainless steel and so are the inner temples and the metal inset.

What is the delivery process?

Once your order has been confirmed, it is immediately booked in for delivery. As soon as the order is placed, we proceed with the shipping. The delivery process might take up to 48 hours to be completed. You will receive an email containing delivery information and tracking code to monitor the status of your order throughout its way to you. In the event that you do not receive any tracking information, please get in touch with our Customer Service team so that they may help you tracking your delivery.

Where do you deliver and what are the delivery charges?

At the moment, we ship to Australia, Canada, China, Egypt, Europe, Indonesia, Japan, Malaysia, Morocco, New Zealand, Oman, Saudi Arabia, Singapore, South Korea, Thailand, Tunisia, Turkey, United Arab Emirates and the USA.
Delivery is free of charge in all of the listed countries.

I’ve changed my mind. Can I cancel my order?

We regret that, once the order has been placed, we are unable to cancel it. However, you’ll still have the chance to refuse the order when it reaches its final destination and to be refunded for the full cost.
If you have any doubts or questions, please contact our Customer Service team so that they may assist you further with your order.

Can I edit the details of my order once that it has been placed?

It is very difficult to have the chance to purchase ERROR404, therefore is it not possible to edit your details once that the order is placed. However, you’ll still have the chance to refuse the order once that it reaches the assigned delivery address and to be refunded for the full cost.
If you have any doubts or questions, please contact our Customer Service team so that they may assist you further with your order.

What is the Movitra return and exchange policy?

Please refer to our Return policy.

What methods of payment do you accept?

We currently accept any credit or debit card by VISA, MasterCard, American Express, plus Apple Pay payments.

What is ERROR404's warranty policy?

The internal rotating hinges mechanism is guaranteed for life. In case of any technical malfunctioning or breakage, the internal mechanism will be replaced at no extra cost. In case of any other type of damage to the frame, lenses and other parts, which is not due to manufacturing defects, one of the Movitra technicians will evaluate the repair work required and issue a substitution in case the repair is not possible.

Where are Movitra ERROR404 glasses produced?

Movitra ERROR404 are entirely designed, produced and assembled in Italy or, more precisely, in the renowned eyewear region of Cadore, in Veneto (North-East of Italy). Movitra is proud to be implementing the excellence of Italian craftsmanship’s expertise in the creation of its top quality products.

What type of lenses are used in Movitra eyewear?

Movitra ERROR404 are exclusively mounted with Carl Zeiss Vision® lenses, produced in Italy. Carl Zeiss Vision® lenses are among the best mineral CR39 lenses available on the market. The category of the lenses is level 3, providing complete protection from UV rays.

What is the Movitra unique mechanism about?

Movitra has invented and patented an eyewear design with flexible hinges that allows half the frame to rotate on itself, in a way that the temples cover the inside and the outside of the lenses protecting them from shocks and scratches on both sides when the sunglasses are not being worn. This is what makes Movitra ERROR404 and their pioneering internal mechanism completely unique and inimitable.

Is the Impossible Mechanism tested in the lab?

Movitra demands the highest standards of safety, durability and performance.
This is why the internal mechanism is tested for resistance, being made to perform 100.000 rotations at 360° in the lab.
This means that you could twist it at 360°, 60 times a day, for seven years and the mechanism still wouldn’t be affected. After the 100.000 rotations, the mechanism still perfectly works, but it just starts becoming slightly looser.

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