Return policy

In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing MOVITRA within fourteen (14) days from the date on which you received them from movitraspectacles.com.

In accordance with consumer protection legislation, the right to return may be exercised by employing one of the following methods of your choice: i) use of the Form (consistent with the form that has been standardized in accordance with consumer protection legislation), duly completed in all fields; ii) sending the Vendor another declaration explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to your pre-existing responsibility to prove that the return right was exercised in a proper, timely manner.
Return items must be shipped back to MOVITRA within fourteen (14) days from the date on which you informed the Vendor of your decision to withdraw from the contract.
The products may be returned by dispatching the package through the shipping agent indicated by MOVITRA using the pre-paid and pre-printed label inside your package or through another shipping agent.
In accordance with consumer protection legislation, the right to return is excluded in the event that you purchased customised or personalised products.

Terms and conditions of return

If you want to cancel the purchase of your product, you may choose one of the following methods, in accordance with consumer protection legislation, within fourteen (14) calendar days (beginning on the day you received the products (or for purchases of multiple products, the day on which you received the last product):

The right to return – in addition to compliance with the terms and procedures above – is exercised properly when the following conditions have also been met:

In accordance with consumer protection legislation, whatever form of payment you used, MOVITRA will refund you all payments received from you for such cancelled purchase, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of when MOVITRA was informed of your decision to exercise your cancellation right; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.
If you choose to use a different courier or other postage method for your return, you will have to pay for the return shipping cost upfront and at your own expense in accordance with our returns instructions. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement.

Should you decide to exercise your right to return purchased products, please take reasonable care of the products. MOVITRA has the right to not accept returned and/or make a claim against you if you do not take reasonable care of the products, for example, where products are returned used or damaged. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense by MOVITRA. If you refuse the above delivery, MOVITRA reserves the right to retain the products and the amount paid for your purchase of the products.

Refund times and procedures

In accordance with consumer protection legislation, only after MOVITRA has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted and MOVITRA will reimburse the amount owed you. Whatever form of payment you used (credit/debit card, PayPal, cash on delivery), the refund procedure will start within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of the day MOVITRA was informed of your decision to return the purchased products for a refund; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products.

Without prejudice to the above, the time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:

Where the product was purchase as a gift, the refund of the sums paid for purchases will be made to the individual who purchased the product and made the payment.

MOVITRA preferred courier - Return shipping

For the time being, MOVITRA has chosen MBE as MOVITRA's official package delivery courier company for returning products purchased on the website. As advised by MOVITRA Products can be returned to MOVITRA in accordance with this policy by the courier MBE. If you use MBE, you will not have to pay for the shipping costs upfront and you will be able to track the package at any time. The shipping costs will be deducted from your refund. To organize the pick-up of the products you wish to return please the MBE support. Alternatively, if you decide to use a different shipping courier or other postage method than the one provided by MOVITRA, you will have to pay for the cost of return shipping upfront and you will be responsible for any loss or damage to the products during the transit and we suggest you obtain proof of postage. For your protection, we recommend that you use a reputable courier service if you choose not to return the goods by MBE.